FREQUENTLY ASKED QUESTIONS
Does Coastal Cooling Services charge extra for after hours or weekend service?
No, we do not have excessive overtime fees to come out and assess your air conditioner needs. Normal rates 24/7.
What payment methods are accepted?
Our company accepts all major credit cards, cash or check.
Does Coastal Cooling Services offer financing for large repairs and/or system replacements?
We have special financing offers available with approved credit to cover the cost of your home comfort investment. Currently we finance customers with Wells Fargo Retail Services or FTL Finance Company.
How long will the system replacement job take to complete once we authorize Coastal Cooling Services to do the work?
We get to work immediately upon authorization to schedule your changeout. Typically all jobs will be completed in 4-8 hours and will be commissioned same day. A follow up visit will be scheduled to ensure your comfort, complete owner training and warranty registration. Once job is completed we will schedule a date for inspection by local building department.
Is there a warranty or guarantee?
With any of our installed equipment the manufacturer supplies you with a 10 year parts warranty. Currently we offer 1 year labor warranty on all new installations. However our company does offer the option for 5 and 10 year labor warranty plans available for homeowners to decide their level of protection towards their Home Comfort system.
*With all labor warranties a yearly maintenance agreement must be in effect to redeem labor warranty coverage.
Where is the company located?
Coastal Cooling Services, Inc. is based out of Fernandina Beach, FL. Our service area is Nassau & Duval Counties.